Refund policy
We want you to have a great experience with Baked Bags! If your package arrives and it has the wrong items, broken items, or is missing items, please contact support@bakedbags.com with your Order Number, Name, what the issue is, and include photos and or videos. Our support team will be happy to assist!
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not offer exchanges of products. If you receive an item that is broken, upon evaluating the issue, we may send out a new item. The fastest way to resolve an issue is by contacting support@bakedbags.com with your order number, name, and the issue. If products are broken or missing, please send video and photos of the issues, and the support team will evaluate the issue and take the appropriate action.
Once your order has been placed, we can not offer any refunds. If there are issues with the order once you have received it, we will do our best to correct the issue in a timely manner. This may entail a reshipment of appropriate products, a discount on future orders, or other solutions that are determined on a case by case basis by the support team.
If a refund is approved for your case, you’ll be automatically refunded through your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund too.
